Frequently asked questions (FAQ's)
Find answers to some of the frequently asked questions about our services.
Don't worry, if the amount is taken from your Paypal, then your payment through 2CheckOut has succeeded! 2Checkout review each transaction for fraudulent behavior through a series of sophisticated tools and business rules. Therefore, it takes some times to verify the transaction.
2Checkout review each transaction for fraudulent behavior and it takes 10-20 minutes of time to verify the transaction. As soon as we get the confirmation from 2Checkout, we will send you a payment confirmation mail and the download link will be available in your Realwebcare Clientarea
After getting the confirmation from 2Checkout, you can download your theme/plugin in your Realwebcare Clientarea. Just login to your account and go to Services >> My Services. Click on the product name and you will get the download link in the next page. Let us know if you have any trouble to download the theme/plugin.
Please unzip the zip file first. There you will get another zip file named as theme/plugin-name-installable.zip. Select this file to install the theme/plugin, and also deactivate and delete the free version completely before installing the premium version.
Plugin is not working properly? The problem is very likely due to any theme or plugin conflict.
- Try to deactivate all other plugins.
- Activate each plugin one by one to see which causes your plugin to break
Alternatively, report the issue to support, we're happy to help.
Please do not use any of our plugins or themes in any adult website. If you do that, you will not be given any kind of support and your license will be banned permanently.